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Get quick answers to common questions and find general information about Mailscale.
9 articles
How to add a profile picture?Understand why Mailscale doesn't support profile pictures and how it impacts your email experience.
How to Track Open Rates / Custom Domain TrackingLearn why disabling open rate tracking improves deliverability and how to track performance with reply rates and inbox tests.
How do I manage different emails for various domains/clients?Learn how to set up different email accounts for multiple domains or clients.
How do I cancel my subscription?Find out how to cancel your MailScale subscription and get assistance with transferring domains if needed.
How can I make sure the sender names are not the email addresses?Why do email addresses sometimes appear instead of sender names, and how can you ensure your sender names are displayed correctly?
Does Google's new "warmup" policy affect MailScale accounts?Google’s new "warmup" policy does not affect MailScale accounts.
Can I transfer my old email accounts from Gmail/Outlook?Transferring email accounts from Gmail or Outlook is currently not possible.
Do we have a dedicated server?Learn why Mailscale uses shared IPs to enhance deliverability and build trust with ISPs by leveraging higher email volumes.
Why is one email account using the SMTP host from another batch?Curious why one email account might use an SMTP host from another batch?