General Info
Get quick answers to common questions and find general information about Mailscale.
9 articles
- How to add a profile picture?Understand why Mailscale doesn't support profile pictures and how it impacts your email experience.
- How to Track Open Rates / Custom Domain TrackingLearn why disabling open rate tracking improves deliverability and how to track performance with reply rates and inbox tests.
- How do I manage different emails for various domains/clients?Learn how to set up different email accounts for multiple domains or clients.
- How do I cancel my subscription?Find out how to cancel your MailScale subscription and get assistance with transferring domains if needed.
- How can I make sure the sender names are not the email addresses?Why do email addresses sometimes appear instead of sender names, and how can you ensure your sender names are displayed correctly?
- Does Google's new "warmup" policy affect MailScale accounts?Google’s new "warmup" policy does not affect MailScale accounts.
- Can I transfer my old email accounts from Gmail/Outlook?Transferring email accounts from Gmail or Outlook is currently not possible.
- Do we have a dedicated server?Learn why Mailscale uses shared IPs to enhance deliverability and build trust with ISPs by leveraging higher email volumes.
- Why is one email account using the SMTP host from another batch?Curious why one email account might use an SMTP host from another batch?